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Cancellation Policy

Cancellation Policy

Last updated: September 17, 2026

1. Cancellation Window

You may request cancellation of your order within 24 hours of placing the order by contacting:

support@alquimo.store

Please include your order number and the email address used when placing the order.

2. Orders Already Processing

A cancellation request does not guarantee that an order can be cancelled.

If an order has already entered processing, fulfillment, or shipment, we may be unable to cancel it.

If cancellation is not possible, you may contact us regarding the applicable return and refund options.

3. Approved Cancellations

If your cancellation is successfully approved before fulfillment, the eligible refund will generally be returned to the original payment method.

4. Contact

For cancellation requests, contact:

support@alquimo.store

We recommend contacting us as soon as possible because fulfillment can begin shortly after an order is placed.