Frequently Asked Questions (FAQ)

Frequently Asked Questions

Where does Alquimo ship?

Alquimo currently ships to customers within the United States.

How long does shipping take?

Delivery time depends on the product, fulfillment location, shipping method, and destination. Your estimated delivery time will be displayed on the product page or during checkout.

Will I receive tracking information?

Yes. Tracking information will be provided when it becomes available after your order has shipped.

Can I cancel my order?

You can request cancellation within 24 hours of placing your order. Cancellation is not guaranteed once your order has entered processing or fulfillment.

Can I return an item if I change my mind?

A change-of-mind return is not automatically guaranteed. Contact us before sending anything back. If your return is approved, we will provide the applicable return instructions.

What if my product arrives damaged?

Contact us at alquimo2014@gmail.com with your order number and photos or videos of the damage. We will review the issue and determine the appropriate resolution.

What if I receive the wrong product?

Contact us as soon as possible with your order number and photos of the product you received. We will investigate and assist with the appropriate resolution.

What if my product is defective?

Contact us with your order number and a description, photo, or video showing the problem. We will review the issue and work toward an appropriate resolution.

Who pays return shipping?

It depends on the reason for the return. For approved customer-initiated returns, the customer may be responsible for return shipping costs. For defective, damaged, wrong, or missing products, Alquimo will review the issue and determine the appropriate resolution.

Can I send a return directly to the address on your website?

No. Do not send a product back without receiving return authorization and return instructions from Alquimo.

How can I contact Alquimo?

Email us at alquimo2014@gmail.com.