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Refund & Return Policy

Return & Refund Policy

Last updated: September 2026

At Alquimo, we want you to be satisfied with your purchase. Please review the following policy before placing your order.

Damaged, Defective, Wrong or Missing Products

If you receive a product that is:

  • Damaged during shipping

  • Defective or not functioning as reasonably described

  • The wrong product

  • Missing from your order

please contact us at alquimo2014@gmail.com as soon as possible.

Please include your order number and clear photos or videos showing the issue. This information may be required to process an after-sales claim with our fulfillment partner.

Depending on the circumstances, we may provide a replacement, refund, or another appropriate resolution.

Change of Mind

If you simply change your mind, no longer want the product, or ordered the wrong item, a refund or return is not automatically guaranteed.

If you wish to request a return for a change-of-mind reason, contact us before sending anything back.

If a return is approved, we will provide the appropriate return instructions and address. Do not send a product to an address without receiving return authorization from Alquimo.

Customer-initiated returns may require the customer to pay the applicable return shipping costs.

Return Shipping

Return shipping responsibility depends on the reason for the return and the applicable return conditions.

For products that are damaged, defective, incorrect, or missing, Alquimo will review the issue and determine the appropriate resolution.

For approved change-of-mind returns, the customer may be responsible for return shipping costs.

Return Condition

Where a return is approved, the product may need to be returned in its original condition and with its original packaging, accessories, and included items.

Refunds

Once a refund has been approved, the refund will generally be issued to the original payment method.

The time required for the refund to appear in your account may depend on your payment provider or financial institution.

Important

Our return process must be followed before any product is shipped back.

Because our products are fulfilled through third-party fulfillment partners, the return location can vary by product and situation. We will provide the correct return instructions when a return is approved.

For certain customer-preference returns, the available return options may be limited by the fulfillment provider's policy.

Contact

For return or refund requests:

Email: alquimo2014@gmail.com

Please include your order number and a description of the issue.