Terms of Sevice
Terms of Service
Last updated: September 17, 2026
Welcome to Alquimo. These Terms of Service govern your use of the Alquimo website and your purchase of products through our online store.
By accessing our website or placing an order, you agree to these Terms of Service. If you do not agree with these terms, please do not use our website or place an order.
1. About Alquimo
Alquimo is an online store offering practical and everyday products to customers in the United States.
For questions regarding these Terms or your order, please contact:
2. Use of Our Website
You agree to use the Alquimo website only for lawful purposes.
You must not:
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Use the website for fraudulent or unlawful activities
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Attempt to interfere with the operation or security of the website
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Access areas or information that you are not authorized to access
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Introduce malicious software or harmful code
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Copy, reproduce, or misuse our website content without permission
We reserve the right to restrict or terminate access to the website where reasonably necessary to protect our store, customers, or services.
3. Product Information
We make reasonable efforts to ensure that product descriptions, images, specifications, prices, and other information on our website are accurate.
However, product colors, appearance, packaging, measurements, and other characteristics may vary slightly from photographs or descriptions due to manufacturing, display settings, product updates, or other circumstances.
We reserve the right to correct errors, update information, or change product information when necessary.
4. Prices
All prices displayed on Alquimo are shown in United States Dollars (USD) unless otherwise stated.
Prices, promotions, discounts, shipping charges, and taxes may change at any time.
A price change will not affect an order that has already been accepted and confirmed, except where an obvious pricing or listing error requires correction.
5. Orders
When you place an order, you are making an offer to purchase the selected products.
After placing an order, you may receive an order confirmation. An order confirmation does not necessarily mean that the order has been accepted for fulfillment.
We reserve the right to refuse or cancel an order when reasonably necessary, including in situations involving:
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Product availability issues
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Pricing or listing errors
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Payment problems
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Suspected fraudulent activity
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Incorrect customer information
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Shipping restrictions
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Other circumstances that prevent us from fulfilling the order
If we cancel an order after payment has been received, we will provide an applicable refund.
6. Order Cancellation
You may request cancellation within 24 hours of placing your order by contacting:
Cancellation cannot be guaranteed if an order has already entered processing, fulfillment, or shipment.
For complete information, please see our Cancellation Policy.
7. Payments
Payments are processed through the payment methods made available during checkout.
You agree to provide accurate and complete billing and payment information.
We do not knowingly store complete payment card information on our own systems. Payment information may be processed by third-party payment providers according to their own terms and privacy policies.
8. Shipping and Delivery
We currently ship to customers within the United States.
Processing and estimated delivery times are provided on the applicable product page or during checkout.
Delivery estimates are not guarantees unless expressly stated otherwise.
Shipping may occasionally be delayed because of circumstances such as carrier delays, weather, holidays, operational issues, or other events outside our reasonable control.
We will handle shipping delays in accordance with applicable law.
For additional information, please see our Shipping Policy.
9. Tracking
Where tracking is available, tracking information will be provided after shipment.
Customers may be able to view tracking information through their Alquimo customer account or through the tracking information provided in their shipping notification.
Tracking information may take some time to become active after shipment.
10. Returns and Refunds
Returns and refunds are handled according to our Return & Refund Policy.
Approved refunds will generally be issued to the original payment method.
Where appropriate, Alquimo may offer store credit as an alternative. However, store credit will not be used instead of a refund where a refund is required by applicable law.
For complete information, please review our Return & Refund Policy.
11. Shipping Delays and Consumer Rights
We aim to ship orders within the timeframe communicated on our website or at checkout.
If circumstances prevent us from shipping within the promised timeframe, applicable consumer-protection requirements may require us to provide a revised shipping timeframe and, where applicable, the option to cancel the order and receive a refund.
We will comply with applicable consumer-protection requirements.
12. Incorrect Customer Information
You are responsible for providing accurate information when placing an order, including:
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Name
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Shipping address
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Email address
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Contact information
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Billing information
If incorrect information causes delivery problems, additional shipping costs, or other issues, we may be unable to guarantee successful delivery.
Please contact support@alquimo.store as soon as possible if you discover an error.
13. Intellectual Property
Unless otherwise stated, the Alquimo website and its content, including logos, graphics, text, product descriptions, designs, photographs, layout, and other materials, are owned by or licensed to Alquimo and are protected by applicable intellectual-property laws.
You may not reproduce, distribute, modify, copy, sell, or commercially exploit our content without appropriate authorization.
14. Third-Party Services
Our store may use third-party services, including payment processors, fulfillment providers, shipping carriers, analytics services, advertising platforms, and other technology providers.
These third parties may have their own terms, policies, and privacy practices.
We are not responsible for the independent policies or actions of third-party services, except to the extent required by applicable law.
15. Website Availability
We attempt to keep our website available and functioning properly, but we do not guarantee that the website will always be uninterrupted, error-free, secure, or available.
Temporary interruptions may occur because of maintenance, technical issues, third-party services, or circumstances outside our control.
16. Limitation of Liability
To the maximum extent permitted by applicable law, Alquimo will not be responsible for indirect, incidental, special, or consequential losses arising from the use of our website or products.
Nothing in these Terms is intended to exclude or limit any liability or consumer right that cannot legally be excluded or limited under applicable law.
17. Indemnification
To the extent permitted by applicable law, you agree to be responsible for losses, claims, liabilities, and reasonable expenses arising from your misuse of our website, violation of these Terms, or violation of applicable law.
This provision does not limit any rights or remedies that cannot legally be limited.
18. Changes to These Terms
We may update these Terms of Service from time to time.
When changes are made, we will update the "Last updated" date at the top of this page.
Your continued use of the website after an update means you acknowledge the revised Terms, subject to applicable law.
19. Governing Law
These Terms will be governed by the laws applicable to Alquimo and the transaction, subject to any mandatory consumer-protection rights that apply to customers in their jurisdiction.
Nothing in these Terms is intended to deprive customers of rights that cannot legally be waived.
20. Contact Us
If you have questions about these Terms of Service, your order, or our store, please contact:
Alquimo
Email: support@alquimo.store
Support Hours: Monday–Saturday, 10:00 AM–6:00 PM IST